Since 1988, Once A Tree Ltd have been dedicated to providing high quality products for our customers.
Now you can explore the unique charm of wooden products using the Internet.
Perth: 255 Old High Street, Perth, PH1 5QN Tel. 01738 636213
This website features a selection of products available at Once A Tree. To see the full range, please visit our store in Perth.
Any products in the store are available to order through this website. Please e-mail us with your queries and comments.
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
This is all done through our Secure Server to ensure your credit/debit card details are kept safe!
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard and Debit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Shipping And Handling
All items will be posted through the Royal Mail and Parcel Force.
Shipping charges are as follows
UK
£1 purchases under £10
£2 purchases under £20
£3 purchases under £50
£6 purchases under £100
£10 purchases under £200
£15 purchases over £200
Elsewhere
£3 purchases under £10
£5 purchases under £20
£7 purchases under £30
£9 purchases under £40
£11 purchases under £50
£15 purchases under £100
£20 purchases over £100
Delivery Schedule
We deliver your order right away. We will normally send your order to you in 2 business days. So you should receive it within 7-10 days. International orders are generally received within 14 days.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
All prices shown include UK VAT at 17.5%.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using SSL encryption. They are only decrypted after they reach our computer.
Guarantee
We guarantee your satisfaction. All of our products come with a 30 day refund or exchange for any other product or gift voucher.
Complaints
Any complaints will be handled by our Customer Service Department in a fair and confidential manner. All complaints will be responded to within 5 working days. We will endeavour to reach an effective resolution to any complaints regarding Once A Tree Ltd within 10 working days of notification. All progress regarding a complaint will be notified to the customer.
Reaching Us
If you need to contact us, please email us at onceatree.perth@btclick.com, alternatively, you can call our CUSTOMER SUPPORT AND SERVICE DEPARTMENT on 01738 636213 (International +44 1738 636213) or write to us at Once A Tree Ltd, 255 Old High Street, Perth, PH1 5QN, United Kingdom.
Our Customer support telephone line is manned Monday to Saturday from 9.30am to 4.45pm
Privacy Policy
DATA PROTECTION AND PRIVACY STATEMENT - Once A Tree Ltd do not disclose buyers’ information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.